Xfinity internet outages reported in Bay Area

Bay Area

SAN FRANCISCO, Calif. (KRON) – Xfinity customers across the Bay Area and in other parts of the U.S. are reporting an internet outage on Monday night.

According to Downdetector, the outage is mostly affecting customers in the Bay Area.

Reports of an outage spiked just before 10 p.m. on Monday and then dropped back down.

By 5:41 a.m. on Tuesday, outage reports started pouring in again, with nearly 54,000 customers nationwide impacted, according to Downdetector.

The outages dwindled down to less than 2,000 by 9 a.m.

Heat map shows where user-submitted problem reports are concentrated over the past 24 hours. Nov. 9, 2021 (Downdetector)

Sixty-four percent of the reports were regarding a total blackout. Twenty-five percent of reports are about issues with landline internet.

In a statement to KRON4, Comcast said the problem came from a network issue.

“We have addressed the issue and service is now restoring for impacted customers, as we continue to investigate the root cause. We apologize to those who were affected,” a spokesperson said shortly after 9 a.m.

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