SAN FRANCISCO (KRON) — Wells Fargo customers were expecting a $1,400 direct deposit on Wednesday morning, but instead got an unresponsive app.
DownDetector showed over 12,000 reports of an outage nationwide, including in the San Francisco Bay Area.
The problems are entirely with online and mobile banking:
Most of the comments said they are unable to log into their accounts.
Wells Fargo updated everyone that the account access was restored by 3:15 p.m.
The bank said the outage did not impact the stimulus payments that were credited to accounts on March 17, despite a high volume of visitors causing a crash.
Wells Fargo will continue depositing the third stimulus checks to its customers, so do not be alarmed if it did not show up on Wednesday.
The company’s second Twitter account, @Ask_WellsFargo, started researching the issue around 7 a.m.
“We apologize to our customers who may be experiencing an issue with our online banking. Thanks for your patience while we research this issue. If you are impacted, please check back here for updates,” the account tweeted.
Just before 7:30, a Wells Fargo representative suggested their client try deleting the app and reinstalling it.
The bank had said that March 17 is the earliest its customers could expect to get their stimulus payments.
“Wells Fargo is making the stimulus funds available immediately when they are made available to us. The U.S. Treasury has indicated that payments will be distributed in multiple phases and could take several weeks to distribute, so not everyone will receive payments at the same time. March 17, 2021 is the first official payment date for eligible customers to receive a direct deposit of their stimulus payment, and customers may see a direct deposit as early as that morning.”Wells Fargo Media on March 16, 2021
According to a Down Detector map, the San Francisco Bay Area was also impacted by the outage. Hot spots appeared to be in Washington, D.C., Dallas and Minneapolis.
Wells Fargo’s website says that mobile app and online banking are the most convenient way to access accounts.